RETURN, REFUND AND EXCHANGE POLICIES

RETURN AND EXCHANGE POLICIES

Sales

  • Purchaser is responsible for all taxes and duties applicable in their area or dwelling.
  • Please contact office directly for special shipping directions and requests, 305-381-5024.
  • All sales executed online are immediate and can not be reversed once it is completed.

Returns

  • ALL SALE AND CLOSEOUT ITEM SALES ARE FINAL.
  • Items purchased online directly from Bluefish Sport® must be returned by mail only and cannot be returned to a Bluefish Sport® certified retail store.
  • Exchanges and refunds are offered on unworn, unused and unwashed products only within 14 days from invoice date.
  • All returns must have a Return Authorization [RA] Number prior to returning the merchandise to Bluefish Sport®. Customer must request an RA#  via email  returns@bluefishsport.com. If you have any questions please call 305-381-5024.
  • Once an RA# has been issued, customer has 10 business days for merchandise to be received at Bluefish Sport® for it to be valid. Any return received after that deadline will be voided.
  • For a full refund, returns must be made with the original receipt, and merchandise must be in its original condition, meaning all hang tags must be attached to the garments and they should not have any pet hair or deodorant stains on them. Shipping and handling fees are non-refundable.
  • Soiled, worn, damaged or laundered items may not be returned and will not be accepted.
  • Bluefish Sport® reserves the right to refuse any return not meeting any or all of these requirements.


Refunds

  • Refunds will be issued within 14 days of invoice date only.
  • All returns must have a Return Authorization [RA] Number prior to returning the merchandise to Bluefish Sport®. Customer must request an RA# via email, returns@bluefishsport.com. If you have any questions please call 305-381-5024.
  • Once an RA# has been issued, customer has 10 business days for merchandise to be received at Bluefish Sport® for it to be valid. Any return received after that deadline will be voided.
  • Refunds will be issued in the original form of payment only.
  • Returns require 4–5 business days to process.
  • Refunds will be given after receipt of the returned merchandise.
  • Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.


Exchanges

  • Exchanges require 3–5 business days to process.
  • All exchanges must have an RA# prior to returning the merchandise to Bluefish Sport®. Once an RA# has been issued, customer has 10 business days for merchandise to be received at Bluefish Sport®  for it to be valid. Any return received after that deadline will be voided.
  • Customers will be notified via email when the exchange has been processed and the updated items have shipped.


Returns to Store

  • Only merchandise purchased in our Bluefish Sport® store may be returned or exchanged in the store.
  • Returns will only be accepted within 14 days of purchase date and must be accompanied by original receipt.
  • Exchanges and refunds are offered on unworn, unused and unwashed products only. To obtain a refund, returns must be made with the original receipt and merchandise must be in its original condition, meaning all hang tags must be attached to the garments and they should not have any pet hair or deodorant stains on them.
  • Refunds will be issued in the original form of payment only. For example: If the merchandise was paid with a Visa credit card, then the Visa card must be present to refund the total amount to the same card.

 

Returns by Mail

  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
  • Please enclose a copy of the original receipt and the RA form.
  • All returns must have an RA# written on the outside of the package in order to be accepted.
  • All return shipping charges must be prepaid. C.O.D. deliveries will not be accepted.
  • Packages are to be shipped through a traceable shipping method, such as UPS or insured parcel post. Retain the return tracking number for your records. Bluefish Sport® will not be held liable for lost inbound packages.

Send all return packages to the following address:

Bluefish Sport HQ
ATTN: Returns Dep’t.
1430 South Dixie Highway # 105
Coral Gables, FL 33146

RA# ______________


Damaged or Defective Items

  • If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately at 305-381-5024. It is important that you contact us before returning the item, so that we can issue you an RA#.
  • Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.
  • All damaged or defective claims must be called in within two days of receipt of merchandise.

 

Wrong Item, Color or Size

  • With large volume warehouses sometimes mistakes happen.  If we accidentally shipped you the wrong item, please contact our Customer Service Department immediately at 305-381-5024. It is important that you contact us before returning your item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
  • Before you call, please have your order number available. Please be prepared with a detailed description of the differences between the items you ordered and the items you received.
  • Customer Service will issue a Return Authorization [RA] Number and the return will be processed as indicated in the returns section above.

 

MISCELLANEOUS QUESTIONS

How do I get on your mailing list?
Click on Sign-up for Our Newsletter on the homepage and fill out the request form completely, taking care to let us know whether you are a Retail customer or Wholesale customer.

Do you offer instructor discounts?
Yes we do! Click here to find out more.

Do you have a size chart?
Yes! You can check it out under the sizing chart on each product page.

Can I have my pants hemmed if I bought them online?
Yes! You may request the length you want, and for an additional $4.50 we will hem and ship them to you in 5–7 business days.